Help Desk Administrator

3 weeks ago


Cambridge, United Kingdom JCW Energy Services Ltd Full time

Job Title: Helpdesk Administrator

Location: Melbourn, Royston SG8 6DN

**Salary**: £24’000.00 Per Annum

Hours of work: Monday to Friday 8:30am - 5:00pm, plus on call out of hour rota

**Summary of Position**

To provide administrative helpdesk support to JCW Managed Services lead and supported contracts within the M&E Facilities Management industry.

Managed Services is a division of JCW that provides job management solutions for mainly national customers. Managed Services also provides contract support, where it supports other divisions of JCW with the call centre function, data and reporting element. We are the only division of JCW to not have any engineers however, we utilise our supply chain to provide specialist services within the facilities management scope.

**Specific Requirements/duties**
- To manage inbound customer telephone calls
- To manage inbound customer dedicated inboxes
- To log, triage and dispatch emergency call outs
- To respond to day-to-day customer enquiries
- To produce monthly customer reports
- To raise supplier purchase orders and invoices
- To follow up with supply chain and service team for job attendance

**The Person**
- Strong communication skills both written and verbal
- Good knowledge of Microsoft packages
- It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously

**Job Types**: Permanent, Full-time

**Salary**: £24’000.00 per year

**Benefits**:

- Company events
- Company Work Place Pension Scheme
- PerkBox for monthly discount and benefits
- Overtime payable on call out escalation

Schedule:

- Day shift
- Monday to Friday
- OOH on call cover

Work Location: In person

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cambridge, Cambridgeshire: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Adminstration: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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