IT Service Desk Administrator

6 months ago


Cambridge, United Kingdom Marshall Group Full time

IT Service Desk Administrator
- Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%
- Office location is Cambridge with parking
- This role will initially based on site, over time some hybrid working may be possible.
- We can offer flexibility around working patterns
- Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909

Why join Marshall in this role?

This is an exciting opportunity to join the Marshall IT Service Desk Team and be at the forefront of Information Technology within a defence focused business. You will be front of house, supporting the day to day operational support services in the UK, Europe, Canada and the Middle east.

We are keen to hear from people with customer service experience who are looking to embark on a career within an IT business function.

Your responsibilities in this role include:

- Provide first point of contact & 1st line triage for users across the businesses.
- Provide technical support and advice via the ticketing and telephone system and ; responding to incidents and service requests raised within the Service Desk.
- Resolve incidents and requests in line with SLA’s while remaining compliant with security standards to the satisfaction of the customer. Where a 1st line resolution is not possible, you will escalate to other support teams or the Service Desk Manager with full triage documented.
- Communicate with users and stakeholders regarding incident and service request progress. Ensuring that these communications are documented within the ticket.
- Provide a professional and positive front of house interaction with customers and visitors to the department.
- Produce and maintain knowledgebase articles and procedures to allow transfer of knowledge within the team and wider business.
- Developing a general understanding of the IT technologies used across the businesses.
- Work closely with the 2nd and 3rd line IT Teams.
- Able to work collaboratively with colleagues or independently with limited supervision.
- Strong communication both written and verbal with ability to articulate with customers across the business at various levels of technical understanding.
- Essential understanding of the requirements of working in a customer environment.
- Understanding of the aims and objectives of our business and the functionality that it delivers to our customers.
- Strong attention to detail.
- Have the initiative to “get it done”
- Willing to learn and turn their hand to new tasks.
- Experience writing user guides and processes.
- Ability to Multitask
- Computer literate.

This role is suitable for someone who is still at the beginning of their IT career, comes from a customer support background or looking for a career change. Full training will be given for the role.

The benefits we will offer you include:

- 27 days holiday increasing with service up to 30 days (option to buy /sell)
- Pension contributions up to 9%
- Healthcare cash plan for you and your children
- Extensive flexible benefit program including Cycle to Work
- Life assurance at 4x basic salary
- Enhanced parental leave and pay
- Paid volunteering leave
- Access to industry leading wellbeing resources and tools

LI-JA1

LI-Onsi

IND01

Marshall Group is an Equal Opportunity Employer

here

.



  • Cambridge, United Kingdom Inclusive Tech Recruitment Full time

    **Service Desk Team Leader** - **Cambridge/remote - up** **to** **£45,000 plus package** My client a leading MSP who provides outsourced IT around the UK and overseas, whose focus is on long-term relationships that embody our core values of Clarity, Partnership, and Quality is currently on the hunt for a Service Desk Team Leader to come and join their...


  • Cambridge, United Kingdom Bridge Partners Full time

    **Service Desk Team Leader - 9.23** Cambridge (Walking distance from Cambridge North train station) £35-45K (DOE) The Service Desk Team Leader role is a key position in the business, providing technical and people skills at an expert level. Often working hands-on, the position requires both a passion for technical solutions and a people-first mindset. As...

  • Technical Team Leader

    6 months ago


    Cambridge, United Kingdom Bridge Partners Full time

    **Technical Team Leader** (Service Desk)** Cambridge £40-45K Do you love helping others achieve their full potential? Do you have exceptional technical and people skills? Often working hands-on, the Service Desk Team Leader requires both a passion for technical solutions and a people-first mindset. As someone who likes working in a fast paced and busy...

  • Systems Administrator

    5 months ago


    Cambridge, United Kingdom Harvard Bioscience Full time

    **What are we looking for; -(Position Summary)**: This role includes the following responsibilities: - Manage and configure server and network Infrastructure. - Understanding and administration of M365 suite and security. - Ability to support Windows servers and SQL Server databases. - Work with vendors on existing and new hardware and IT related...


  • Cambridge, United Kingdom Coracle Full time

    The Customer Services and Help Desk representatives form the front line of support within the Central Support Team to support both end user customers and internal customers (site support). Their function is one of enablement, facilitation and providing technical and product expertise. **Direct Responsibilities & Accountabilities** **Customer Services.**...


  • Cambridge, United Kingdom Bridge Partners Full time

    **Service Desk Team Leader (No Technical Experience Required)** **_ Cambridge_** **_ £35-40K_** Do you love helping others achieve their full potential? Do you have exceptional people skills? The Service Desk Team Leader role is a key position in the business, providing practical and people skills at an expert level. Often working hands-on, this...

  • Front Desk Associate

    4 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Customer Service RoleWe are seeking a skilled and friendly individual to join our team as a Front Desk Associate. As the first point of contact for our customers, you will be the face of our dealership and play a key role in delivering exceptional customer experiences.Key Responsibilities:Greet customers in a warm and welcoming manner, providing them with a...

  • Service Desk Engineer

    1 month ago


    Cambridge, United Kingdom Cloud People Full time

    Job Title: Service Desk EngineerLocation: St. Ives, CambridgeshireSalary: £30k - £35kCompany: We are working with a leading Managed Service Provider (MSP) based in St. Ives, Cambridgeshire. They are dedicated to delivering top-notch IT services and support to a diverse range of clients. Their team is known for its expertise, reliability, and commitment to...


  • Cambridge, Cambridgeshire, United Kingdom Skanska Full time

    About the RoleSkanska, a leading project development and construction group, is seeking a Helpdesk Administrator to join its Building Services team at Royal Papworth Hospital.Key ResponsibilitiesDeliver exceptional customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management.Handle large call and email volumes from helpdesk...


  • Cambridge, United Kingdom JCW Energy Services Ltd Full time

    Job Title: Helpdesk Administrator Location: Melbourn, Royston SG8 6DN **Salary**: £24’000.00 Per Annum Hours of work: Monday to Friday 8:30am - 5:00pm, plus on call out of hour rota **Summary of Position** To provide administrative helpdesk support to JCW Managed Services lead and supported contracts within the M&E Facilities Management...

  • Desk Based Adjuster

    5 months ago


    Cambridge, United Kingdom MB Group Full time

    A fantastic opportunity for a Desk Based Adjuster for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...


  • Cambridge, United Kingdom eTech Partners Full time

    Job Description Service Desk/1st Support Engineer Salary: Up to 30K Hybrid working, no shift patterns and no on call. Location: Walking distance from Cambridge South station Our client is currently seeking an enthusiastic and ambitious 1st line Support Engineer to join their 1st-line Service Desk team. Responsibilities: Logging and escalating calls...


  • Cambridge, United Kingdom IT Governance Full time

    Together, we can do great things We shape leading experiences across office, retail and logistics. We’re one of Australia’s largest property groups, managing $32 billion worth of assets across the country. Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every...


  • Cambridge, United Kingdom Sepura Full time

    _**We are looking to recruit an enthusiastic and highly motivated Sales Order Desk Coordinator to join the Operations team**_ Working as part of a small team, looking after both UK and International Customers, the job holder will be responsible for managing the Customer Orders from receipt to despatch - **Come and join Sepura Ltd at an exciting time of...


  • Cambridge, United Kingdom Sepura Group Full time

    **_We are looking to recruit an enthusiastic and highly motivated Sales Order Desk Coordinator to join the Operations team_** Working as part of a small team, looking after both UK and International Customers, the job holder will be responsible for managing the Customer Orders from receipt to despatch **_ Come and join Sepura Ltd at an exciting time of...


  • Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    The University of Cambridge is a centre of rigorous thinking and high-impact transformative education.As an Administrative Coordinator, you will be part of the facilities team responsible for the smooth running of the School and its internal and externally focused activities.You will have a good standard of general education and experience working in a...


  • Cambridge, United Kingdom The One Group Full time

    **1st Line IT Support** **Cambridge** **£25,500** With fantastic progression, learning and growth opportunities, this role could be suitable if you have previous experience providing 1stline support and keen to get involved with a company you can progress within. **The Role**: - Provide 1st line IT support - Password resets - Hardware and Software...


  • Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time

    IT Support Technician We've partnered with a leading Cambridge based Pharma company as they look to bring more of their IT in house. In this role you will be responsible for providing 1st and 2nd line IT Support to internal employees across 2 offices. Working closely with the Senior Systems Administrator and Head of IT, this is a role you can increase...


  • Cambridge, United Kingdom The Procurement Partnership Limited Full time

    **Business Support Administrator** TPPL are a company located just north of Cambridge, who are a leading provider of Procurement products and services to local authorities, and the wider public sector. Established for over 18 years, we have over 900 public organisations utilising our services, which primarily cover the fleet category and include contracts...

  • Service Administrator

    6 months ago


    Cambridge, United Kingdom Marshall Motor Group Full time

    **Service Administrator**: Job description **Service Administrator** *** **Location**: Jaguar Land Rover Cambridge **Hours**: 40 hours a week Monday to Friday 8am - 5pm. **Salary**: £25,000 basic **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...