Service Desk Team Leader

3 months ago


Cambridge, United Kingdom Inclusive Tech Recruitment Full time

**Service Desk Team Leader** - **Cambridge/remote - up** **to** **£45,000 plus package**

My client a leading MSP who provides outsourced IT around the UK and overseas, whose focus is on long-term relationships that embody our core values of Clarity, Partnership, and Quality is currently on the hunt for a Service Desk Team Leader to come and join their team.

As the Service Desk Team Leader, you will play a key position in the business, providing technical and people skills at an expert level. Often working hands-on, the position requires both a passion for technical solutions and a people-first mindset. Someone who likes working in a fast-paced and busy environment, highly organised, positive, and approachable and able to remain flexible enough to focus your attention where you're most needed.

**What we can offer you**:

- The independence to manage your own work schedule and the option to work from home in coordination with the senior Service Desk team.
- We are a friendly bunch with passion and ambition. We thrive on teamwork, learning and development.
- We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills.
- You will be part of our profit share scheme and you will also be able to join our BUPA health insurance and enhanced pension scheme.
- You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work with us.
- We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ and dinners.

**What we need from you**
- Practical IT experience (5+ years), having previously worked in a senior engineer position in a support team, out in the field working autonomously in a technical capacity, or similar role.
- A passion for technology and how it can support a team to work effectively.
- An experienced customer service expert can demonstrate the clarity, partnership and service quality values needed to create a positive customer experience.
- A favourable decision maker, able to analyse the situation and information available, and judge the situation methodically to confidently make progressive decisions.
- Positive and enthusiastic attitude towards technical and managerial challenges.
- Previous experience in a team leader position as a line manager, coach and influencer to junior team members would be an advantage.
- Able to take ownership of team-wide initiatives incorporating planning, organisation and communication to a high standard.
- Comfortable with analysing data, reviewing metrics and reporting against KPIs.

**Service Desk Team Leader** - **Cambridge/remote - up to** **£45,000 plus package



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