Service Desk Team Leader

7 months ago

Cambridge, United Kingdom Bridge Partners Full time

**Service Desk Team Leader - 9.23**
Cambridge (Walking distance from Cambridge North train station)
£35-45K (DOE)

The Service Desk Team Leader role is a key position in the business, providing technical and people skills at an expert level. Often working hands-on, the position requires both a passion for technical solutions and a people-first mindset. As someone who likes working in a fast paced and busy environment, you will be highly organised, positive and approachable and able to remain flexible enough to focus your attention where you're most needed.

We're not your average company - Bridge Partners support innovative, ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Join our team and get ready to make a big impact

**About Bridge Partners**

Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas We provide bespoke onsite & remote support to our incredible, innovative clients. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.

**What we can offer you**:

- The independence to manage your own work schedule and the option to work from home in coordination with the senior Service Desk team.
- We are a friendly bunch with passion and ambition. We thrive on teamwork, learning and development.
- We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills.
- You will be part of our profit share scheme and you will also be able to join our BUPA health insurance and enhanced pension scheme.
- You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work with us.
- We are situated only a short walk from Cambridge North train station and local bus routes and offer free onsite parking.
- We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ's and dinners.

**The role**

**Leadership**: Use a positive and energised can-do attitude to encourage your team to challenge themselves, existing ways of working and explore new ideas - assisting them in developing their ideas for improvement. Lead by example when necessary to demonstrate best practice.

**Management**: Coach a team of Service Desk engineers, be responsible for ongoing people management, including recruitment, appraisals, training etc. Set clear objectives, evaluate progress against objectives, support individuals to develop them to reach their natural best.

**Authority**: Comfortable stepping in to make decisions that influence the success of the team, coordinating with other teams when required to achieve a goal.

**Organisation**: Managing shift assignments within the Service Desk team to ensure targets and SLAs are met.

**Technical Service Delivery**: Ensure the Service Desk Engineers deliver clear, high quality customer service experiences to all clients. Using your technical experience to step in when required to resolve or delegate a problem or act as part of a wider task force and collaborate with other teams.

**Ownership**: As the final escalation point for the Service Desk take ownership of incident resolution, working with other stakeholders when necessary to manage the situation.

**Continuous Improvement**: Contribute to the on-going development of the Service Desk function by sharing knowledge, experience and expertise with other team leaders and the department head.

**What we need from you**
- Practical IT experience (5+ years), having previously worked in a senior engineer position in a support team, out in the field working autonomously in a technical capacity, or similar role.
- A passion for technology and how it can support a team to work effectively.
- An experienced customer service expert, able to demonstrate the clarity, partnership and service quality values needed to create a positive experience for customers.
- A positive decision maker, able to analyse the situation and information available, judge the situation methodically to confidently make progressive decisions.
- Positive and enthusiastic attitude towards technical and managerial challenges.
- Previous experience in a team leader position as line manager, coach and influencer to junior team members would be an advantage.
- Able to take ownership of team-wide initiatives that incorporate planning, organisation and communication to a high standard.
- Comfortable with analysing data, reviewing metrics and reporting against KPIs.

REF-208327

  • Service Desk Team Leader

    7 months ago

    Cambridge, United Kingdom Inclusive Tech Recruitment Full time

    **Service Desk Team Leader** - **Cambridge/remote - up** **to** **£45,000 plus package** My client a leading MSP who provides outsourced IT around the UK and overseas, whose focus is on long-term relationships that embody our core values of Clarity, Partnership, and Quality is currently on the hunt for a Service Desk Team Leader to come and join their...

  • Technical Team Leader

    7 months ago

    Cambridge, United Kingdom Bridge Partners Full time

    **Technical Team Leader** (Service Desk)** Cambridge £40-45K Do you love helping others achieve their full potential? Do you have exceptional technical and people skills? Often working hands-on, the Service Desk Team Leader requires both a passion for technical solutions and a people-first mindset. As someone who likes working in a fast paced and busy...

  • Service Desk Team Leader

    7 months ago

    Cambridge, United Kingdom Bridge Partners Full time

    **Service Desk Team Leader (No Technical Experience Required)** **_ Cambridge_** **_ £35-40K_** Do you love helping others achieve their full potential? Do you have exceptional people skills? The Service Desk Team Leader role is a key position in the business, providing practical and people skills at an expert level. Often working hands-on, this...

  • Service Desk Analyst

    3 days ago

    Cambridge, United Kingdom Experis LTD Full time

    **Service Desk Technician** **Up to £33,000 (DoE) + Excellent Benefits package.** **ITIL, AD, O365, Microsoft, 1st Line Support, Infrastructure, Outlook, 2nd Line Support, Hardware, Software.** **Must have 1st and 2nd Line experience and live in the Cambridgeshire area due to commute.** Our client is a focused IT value-added reseller. As an IT solutions...

  • IT Service Desk Administrator

    7 months ago

    Cambridge, United Kingdom Marshall Group Full time

    IT Service Desk Administrator - Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9% - Office location is Cambridge with parking - This role will initially based on site, over time some hybrid working may be possible. - We can offer flexibility around working patterns - Marshall, an independent,...

  • Service Desk Network Engineer

    12 hours ago

    Cambridge, United Kingdom CV-Library Full time

    Service Desk Network Engineer £35-£40,000 Cambridge Cooper Lomaz are currently recruiting a Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as...

  • Service Desk Network Engineer

    8 hours ago

    Cambridge, United Kingdom Cooper Lomaz Recruitment Ltd Full time

    Service Desk Network Engineer £35-£40,000 Cambridge Cooper Lomaz are currently recruiting a Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of...

  • Service Excellence Leader

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hotel Du Vin Full time

    We are looking for a highly motivated and experienced Service Excellence Leader to join our team at Hotel Du Vin. As a key member of our management team, you will be responsible for driving service excellence across all areas of the hotel, including food and beverage, front desk, and housekeeping.You will work closely with department managers to identify...

  • Sales Team Leader

    1 month ago

    Cambridge, United Kingdom Universal Business Team Full time

    Description Are you passionate about building relationships, driving sales, and leading a team to success? Our client is on a mission to enhance the quality of life for people needing extra support due to age, disability, or injury. Were looking for an energetic and results-drivenSales Team Leader to help them grow and achieve their vision of empowering...

  • Sales Team Leader

    2 weeks ago

    cambridge, United Kingdom Universal Business Team Full time

    Description Are you passionate about building relationships, driving sales, and leading a team to success? Our client is on a mission to enhance the quality of life for people needing extra support due to age, disability, or injury. Were looking for an energetic and results-drivenSales Team Leader to help them grow and achieve their vision of empowering...

  • Service Desk Analyst

    1 day ago

    Cambridge, United Kingdom Eclectic Recruitment Full time

    A highly respected company of ours in Cambridge are looking for a Service Desk Analyst to join their IT Team on a full time, permanent basis. **Duties will consist of**: Providing 1st line IT and Telephony support to the company Working within agreed SLA’s Management of helpdesk tickets Escalating issues when necessary **Requirements**: High standards...

  • Service Desk Network Engineer

    12 hours ago

    Cambridge, United Kingdom Concept Care Solutions Full time

    The role of the Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work. The post holder is responsible for the day-to-day...

  • Help Desk Manager

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Breathe Technology Careers Full time

    About Us: Breathe Technology Careers is a pioneering IT business, dedicated to excellence in our field. We collaborate with local businesses and schools to provide innovative solutions. Our supportive work environment encourages teamwork and recognizes individual contributions. If you aspire to grow professionally and make a difference, join us.The...

  • Senior Customer Service Advisor

    1 day ago

    Cambridge, United Kingdom Service Care Solutions - Housing Full time

    **Job Title: Senior Customer Service Advisor/Training Support Officer (Housing)** **Type: Temp on going** **Hours: 37.5, 9am - 5pm** **Location: Cambridge CB2 1BY** **Purpose of the Role** I am representing a client based in Cambridge, who are looking for someone to provide a high-quality advice, information and transactional service to customers covering a...

  • Hospitality Services Manager

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Krystle Recruitment Solutions Full time

    Job DescriptionWe are seeking a Hospitality Services Manager - Front Desk Lead to join our team at Krystle Recruitment Solutions. As a key member of our hospitality team, you will be responsible for leading the front desk operation, ensuring that all guests receive a seamless, personalised, and memorable experience. This includes managing the front desk...

  • 1st Line Support Service Desk

    3 days ago

    Cambridge, United Kingdom E-Resourcing Full time

    **1**st** Line Support Service Desk Engineer** **Location - Cambridge on site** **Salary £20,000 - £24,000** **The role**: My client, a Managed Service provider in Cambridge is looking for a 1st Line Support Engineer to join their busy Service Desk team. Deploying client hardware (laptops, desktops, servers). Undertaking varied and interesting project...

  • Customer Services and Help Desk Representative

    7 months ago

    Cambridge, United Kingdom Coracle Full time

    The Customer Services and Help Desk representatives form the front line of support within the Central Support Team to support both end user customers and internal customers (site support). Their function is one of enablement, facilitation and providing technical and product expertise. **Direct Responsibilities & Accountabilities** **Customer Services.**...

  • Witness Service Team Leader

    4 days ago

    Cambridge, United Kingdom Prospect Us Full time

    Prospectus are proud to be partnering with Citizens Advice to recruit their new Team Leader for their Witness Service currently being in 2 courts in Cambridge, providing tailored support to a variety of witnesses. As Team Leader you will oversee the delivery of the Witness Service across Cambridge Magistrates and Crown Court, overseeing and supporting a...

  • Senior Technical Service Desk Analyst

    2 days ago

    Cambridge, United Kingdom Global Technology Solutions Ltd Full time

    Technical Service Desk Analyst experience - 2 years or more 8am-6pm Monday to Friday, alternating shifts. Description The Technical Support Analyst will work on a Hybrid basis of 3 days in the office and 2 days from home or another location, however from time to time they maybe asked to visit customer sites, where travel expenses will be reimbursed. This...

  • Apprentice IT Service Desk Professional

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Inspiremyfuture Full time

    We are seeking a talented and driven individual to join our Inspiremyfuture team as an apprentice IT service desk analyst. This exciting opportunity will enable you to gain valuable skills, knowledge, and experience as you complete a Level 3 Apprenticeship in IT Systems and Networking – Azure Cloud Support Specialist.As an apprentice, your key...