Service Desk Technician

4 weeks ago


Cambridge, United Kingdom University of Cambridge Full time

Applications are invited for a Service Desk Technician to join the Service Desk Team within the Clinical School Computing Service (CSCS). This is a permanent, full-time post.

CSCS are one of the largest IT departments at the University of Cambridge and provides IT services across all the Clinical School departments and other departments within the University, approximately 3600 users and 3400 supported systems (predominantly Windows computers, as well as some Mac and Linux systems).

Our busy Service Desk is responsible for resolving a wide variety of issues reaching far beyond a typical support desk. Working with our team of 10, this role involves doing both first line incident / end user support and request fulfilment providing opportunities to work with a variety of technologies such as: VLAN assignment, network troubleshooting, Citrix, Microsoft InTune, MacOS and mobile device management to name a few. In addition to providing excellent opportunities for career development within CSCS, post holders will be eligible for at least one formal training course at per year.

This role will suit individuals who thrive in a fast-paced environment aiming to resolve most incidents on first contact. The ideal candidates will be experienced Service Desk people who thrive on working with end users over the phone with experience providing user support and troubleshooting issues in an enterprise-level Windows domain. Applicants should be able to demonstrate excellent communication, customer service and interpersonal skills. Candidates are expected to be educated to a minimum of A level standard (or equivalent) and hold GCSE passes in Maths and English (grades 9 to 4).

What do you like about working on a service desk, and what are the biggest challenges of the role?

How does this position further your career goals?

Informal enquiries about the post can be directed to Philippa Hewett on

The closing date for applications is: 15th September 2024

The interview date for the role is: To be confirmed

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.



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