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Customer Service Representative

4 months ago

Cambridge, United Kingdom Revolution Health & Fitness Ltd Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced environment.

This role is primarily based in our on site coffee shop and conferencing facility.

Duties to include (but not limited to)
- Serving customers
- Using coffee machines and toasting equipment
- Assist customers with placing orders, conference & genral inquires
- Till work using our new POS system and card readers.
- Keeping spaces clean, clear and inviting to customers.
- Setting up for conferences (including tea/coffee stations and Luncheons)
- Clearing down conferences according to schedules.
- Communicate effectively with customers in English and any additional languages spoken

Qualifications:

- Food Hygiene certificate
- Experience with making barista coffee is preferred
- Previous experience in customer service or a related field is preferred
- Excellent etiquette and strong communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in English and Maths (till work).
- Strong problem-solving skills and ability to analyze customer needs

At our company, we value our employees and offer competitive benefits including:

- Competitive pay rates
- Free Gym membership (after three months probation period)
- Opportunities for career growth and advancement
- Barista training and refreshers
- Friendly and supportive work environment

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £8.60-£12.50 per hour

Expected hours: 15 - 39 per week

**Benefits**:

- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Food Hygiene Certificate (preferred)

Work Location: In person

Reference ID: Customer service/ Barista