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Customer Service Representative

4 months ago

Cambridge, United Kingdom Centre for Health and Disability Assessments Full time

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**

The role of the Customer Service Representative is to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and workingwith clinical colleagues to ensure smooth running of assessments across all relevant channels.

**Responsibilities**:

- Assist customers with completion of forms including expense claims
- Prepare and maintain rooms and equipment to ensure they are ready for the Medical Practitioner and customers
- Working with other teams, Team Leaders and Medical Practitioners to ensure cohesion within unit and work flow progression
- Using in-house computer system to update records accurately
- Telephone liaison
- Provide cover at other sites on occasion
- General administrative duties as required.

**Who we are looking for**:

- Demonstrable experience in an administrative or customer service position
- Able to demonstrate a clear attention to detail in relation to office administration duties such as updating spread sheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing / typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to demonstrate prioritisation skills when multi-tasking
- Ability to deliver work to set targets and specified standards
- Self-motivated: Ability to work unsupervised and use own initiative
- Ability to remain calm in difficult situations
- A positive enthusiastic approach to solving problems
- Proven ability to make logical and solid decisions.

**What we offer**:

- 25 days holidays + bank holidays
- Holiday Trade
- 9% combined pension contribution
- Healthcare cashplan
- Dental Insurance
- Retail discounts.

**EEO Statement