Technical Support Analyst

10 hours ago


London, Greater London, United Kingdom Head Resourcing Full time

Location: London

About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at Head Resourcing in London. As a key member of our IT department, you will be responsible for providing first-line technical support to end-users, addressing incidents and service requests promptly.

Key Responsibilities:
  • Respond to and resolve 1st-level IT support requests (hardware, software, network)
  • Deploy and maintain IT equipment, including laptops, mobile devices, and printers
  • Administer Active Directory, Azure AD, Office 365, and unified communications systems
  • Perform routine IT tasks such as system backups, security checks, and inventory management
  • Onboard/offboard users and manage permissions and licenses
  • Maintain accurate IT documentation and contribute to process improvements
  • Prioritise support for senior-level staff when necessary and escalate issues appropriately

Requirements

To be successful in this role, you will need:

  • 6+ months of experience in 1st-line IT support (either via commercial experience or through study)
  • Hands-on experience with Microsoft Active Directory, Azure, M365, Office 365, and Windows 10/11
  • Strong troubleshooting skills in a fast-paced environment
  • IT certifications (e.g., ITIL, MCSA, CompTIA) are preferred but not essential

What We Offer

We offer a competitive salary of up to £25,000 per annum, depending on experience, and a range of benefits including travel opportunities and professional development. If you are a motivated and detail-oriented individual with a passion for IT support, we would love to hear from you



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