Technical Support Analyst
21 hours ago
We are seeking a skilled Technical Support Analyst to join our team in London.
The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.
Job Description:
In this exciting perm opportunity, you will provide high-quality support services for the maintenance and configuration of business data and systems. Key responsibilities include managing IT projects, initiating business meetings, owning complex housing data processes, troubleshooting and resolving complex incidents escalated by 2nd line support, providing functional expertise to other staff members, supporting opportunities to simplify processes, and applying automation and process improvement ideas.
You will have strong knowledge of SQL and data analysis, with experience of planning complex pieces of work and small projects using a methodology. It would be beneficial if you have an understanding of IT corporate infrastructure, including hardware, databases, client devices, Windows operating systems, active directory services, and generic applications. Experience of writing technical documentation and working as a technical lead on projects is also desirable.
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