Senior Technical Support Analyst

5 hours ago


London, Greater London, United Kingdom Smart10Ltd Full time

Job Description: Senior Technical Support Analyst

Salary Range: £30,000 - £35,000 per annum

Company Overview

As our business continues to grow, we are seeking a Senior Technical Support Analyst to join our team. You will need to have at least 4 years of experience in an IT role which covers the main areas of IT infrastructure support with a broad range of technical knowledge.

Responsibilities
  1. Manage and support client hardware, software, IT systems, and infrastructure.
  2. Provide reactive support, troubleshoot issues, and implement both short-term fixes and long-term solutions.
  3. Configure, onboard, and reprovision devices for clients, including setting up new IT environments.
  4. Administer cloud services such as Active Directory, Azure, and Office 365.
  5. Perform proactive system maintenance, server backups, and recovery operations after outages.
Benefits and Perks
  • Flexible work arrangements
  • Generous annual leave entitlement
  • Private medical insurance
  • Pension plan contributions
  • On-site parking
  • Ongoing training and development opportunities


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