Technical Support Specialist
3 days ago
Role Overview
This is an opportunity for a Technical Support Analyst to join a leading global Fin-Tech firm, Hedge Fund, as a Technical Support Specialist.
Key Responsibilities
As a Technical Support Analyst, it will be your duty to assist the firm's clients in making use of our services and products, focusing on foreign currency trading software. You will be providing courteous and competent technical assistance in a fast-paced work atmosphere.
Responsibilities Include:
- Investigating issues reported by customers or discovered within the firm's organization
- Performing complex investigations, troubleshooting, and problem-solving
- Ensuring timely resolution of issues, escalating as necessary, and tracking issues through to completion
- Delivering exceptional customer service using excellent communication and interpersonal skills
- Identifying potential system, support, and client relationship enhancements
Requirements
For this role, we are seeking a self-starter with 2+ years of experience as a Technical Support Analyst, who has experience supporting real-time trading systems and FIX protocol, with strong Capital Markets knowledge. You should be comfortable with CentOS/REHL and scripting/coding experience in languages such as Bash or Python. Extreme comfort with log investigation and configuration file management is also required. Foreign exchange experience is preferred.
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