Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

We are seeking an experienced Technical Support Specialist to join our client's team in their Central London office. The successful candidate will be responsible for providing quality product and technical solutions to customers, as well as liaising with Technical Consultants to ensure all queries are resolved.

The ideal candidate will have previous experience in a SaaS Technical Support role, excellent customer service skills, and the ability to evaluate, troubleshoot, and follow up on customer issues. They will also have experience with third line (development) support and bug fixing, as well as exceptional communication skills.

The Technical Support Specialist will be comfortable in a fast-paced environment and used to working with a large amount of information. They will be responsible for replicating and documenting issues for further escalation, and will work closely with the Technical Consultants to ensure all customer queries are resolved.

If you are an experienced Technical Support Specialist looking to join a fast-growing and positive company, we encourage you to apply for this exciting opportunity.



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