Technical Support Specialist

1 week ago


London, Greater London, United Kingdom TRIA Full time
Technical Support Specialist

TRIA is seeking a skilled Technical Support Specialist to join their technology team. As a Technical Support Specialist, you will provide technical assistance and support across the EMEA region, owning the technical escalation of 1st line end user support for computer-related questions. You will be responsible for providing first-level support for all Windows and Mac hardware-related issues for end users, as well as supporting Windows servers and Desktop computers and Laptops.

Key Responsibilities:
Provide technical assistance and support to end users across the EMEA region
Own the technical escalation of 1st line end user support for computer-related questions
Provide first-level support for all Windows and Mac hardware-related issues for end users
Support Windows servers and Desktop computers and Laptops

Requirements:
2+ years of experience in an IT helpdesk role
Knowledgeable in Windows Server, Active Directory, Azure, Office 365, and other similar Cloud-based platforms
Hybrid working (4 days a week on site, 1 day from home) and a fantastic work culture

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