Technical Support Specialist

4 weeks ago

London, Greater London, United Kingdom Dynamic Search Solutions Full time

Job Title: Technical Support Specialist

Location: Warrington

Salary: £25,000 + Package

The Company

Dynamic Search Solutions is seeking a Technical Support Specialist to work out of their newly developed network operations centre. They're a fast growing service provider, offering Core and WAN connectivity to mid and large enterprise businesses across the UK.

About the Technical Support Specialist Role

The Technical Support Specialist will be a key part of the team acting as the first line of response. As a Technical Support Specialist, you will have a good understanding of supporting customers directly, and have an eagerness to learn. You will report directly to the Support Manager, and have multiple opportunities to grow and develop your skills.

  • Working with both technical and non-technical staff, you will be the first response to customer issues on their services.
  • Your key focus is to provide a fast and professional response turning business problems into business solutions.

Key Responsibilities

  • Provide technical support to customers via phone, email, and in-person.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends.

Requirements

  • Good understanding of IT support functions.
  • Foundational understanding of Microsoft 365 technologies, networks, and security.
  • Experience supporting desktops.
  • Ideal experience in Managed Service environments.
  • Excellent customer liaison skills.

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