Technical Support Specialist

3 weeks ago

London, Greater London, United Kingdom AXA Group Full time

AXA XL: Technical Support Specialist Job Description

AXA XL is a leading provider of specialized risk and insurance solutions. As a Technical Support Specialist, you will play a critical role in delivering exceptional technical support to our colleagues.

Key Responsibilities:

  1. Provide technical support to colleagues via phone, email, and in-person visits.
  2. Troubleshoot and resolve technical issues related to hardware, software, and infrastructure.
  3. Install, configure, and maintain computer systems, software, and peripherals.
  4. Collaborate with vendors to resolve technical issues and improve service delivery.
  5. Develop and maintain knowledge base of technical solutions and best practices.
  6. Participate in on-call rotation to provide after-hours support.
  7. Assist with project implementation and testing.

Requirements:

  1. Excellent technical knowledge and experience with Microsoft products.
  2. Strong communication and problem-solving skills.
  3. Ability to work in a fast-paced environment and prioritize tasks effectively.
  4. Familiarity with IT service management frameworks and tools.
  5. Experience with hardware, software, and network troubleshooting.
  6. Customer-focused and results-driven approach.

What You'll Gain:

As a Technical Support Specialist at AXA XL, you will have the opportunity to develop your technical skills, work with a talented team, and make a significant impact on our colleagues' experience.

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