Technical Support Analyst Position

2 days ago


London, Greater London, United Kingdom Onyx-Conseil Full time

Job Description:

We are looking for a skilled ServiceNow Technical Support Analyst to join our team in Central London. As a key member of our technical support team, you will be responsible for providing level 2 and level 3 technical support to our clients.

About the Job:

  • Provide technical support to clients via phone, email, or remote desktop.
  • Analyze and troubleshoot complex technical issues.
  • Develop and maintain documentation and knowledge base articles.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Maintain up-to-date knowledge of ServiceNow best practices and industry trends.

What We Offer:

  • A competitive salary of £55,000 - £75,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
  • The opportunity to work with a dynamic team of professionals in a fast-paced environment.
  • Professional development and training opportunities to enhance your skills and career prospects.

Requirements:

  • 8+ years of experience in ServiceNow technical support.
  • 2.5-3 years of experience in ServiceNow relevant experience.
  • Excellent communication and problem-solving skills.
  • Strong analytical and technical skills.
  • Knowledge of ITIL V3 processes.


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