Technical Support Analyst Position
2 days ago
Job Description:
We are looking for a skilled ServiceNow Technical Support Analyst to join our team in Central London. As a key member of our technical support team, you will be responsible for providing level 2 and level 3 technical support to our clients.
About the Job:
- Provide technical support to clients via phone, email, or remote desktop.
- Analyze and troubleshoot complex technical issues.
- Develop and maintain documentation and knowledge base articles.
- Collaborate with cross-functional teams to resolve technical issues.
- Maintain up-to-date knowledge of ServiceNow best practices and industry trends.
What We Offer:
- A competitive salary of £55,000 - £75,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- The opportunity to work with a dynamic team of professionals in a fast-paced environment.
- Professional development and training opportunities to enhance your skills and career prospects.
Requirements:
- 8+ years of experience in ServiceNow technical support.
- 2.5-3 years of experience in ServiceNow relevant experience.
- Excellent communication and problem-solving skills.
- Strong analytical and technical skills.
- Knowledge of ITIL V3 processes.
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