Service Improvement Lead

6 days ago


Preston, Lancashire, United Kingdom CBSButler Full time

Job Summary:

CBSButler is seeking a highly skilled Service Improvement Lead to join our team. As a key member of our organization, you will be responsible for driving continuous service improvement initiatives that enhance the support of our AIR-ERP service.

Key Responsibilities:

  • Develop and maintain a comprehensive service model and associated process documentation to ensure seamless support processes across associated service suppliers.
  • Coordinate and integrate support processes to optimize service delivery and reduce costs.
  • Provide regular reporting and status updates to the management team to ensure transparency and accountability.
  • Support cost reduction activities and service reviews to ensure agreed service changes are managed through to delivery.

Requirements:

  • Proven experience in IT support processes and service-oriented backgrounds.
  • Strong project management skills with the ability to coordinate multiple stakeholders.
  • Excellent stakeholder management skills with the ability to communicate effectively with senior stakeholders.

Desirable Qualifications:

  • Understanding of ITIL service models and service management principles.

What We Offer:

CBSButler offers a competitive compensation package, including a pension scheme, enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You will also have access to additional benefits such as flexible working, an employee assistance program, Cycle2work, and employee discounts.



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