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Service Improvement Manager

2 months ago


Preston, Lancashire, United Kingdom Atlas Recruitment Group Limited Full time

Service Improvement Lead

Aerospace and Defence Organisation

Hybrid Working Model

Job Summary

We are seeking a Service Improvement Lead to join our client, a leading Aerospace and Defence organisation, on a hybrid working model. The successful candidate will be responsible for leading service improvement initiatives and ensuring the delivery of high-quality services to our clients.

Key Responsibilities

  1. Continuous Service Improvement
  • Responsible for leading continuous service improvement initiatives to enhance the support of the AIR-ERP service.
  1. Service Model Development
  • Responsible for maintaining and developing the AIR ERP service model and associated process documentation.
  1. Process Coordination
  • Responsible for the coordination and integration of support processes across associated service suppliers.
  1. Reporting and Stakeholder Management
  • Providing reporting and status updates to the management team as required.
  1. Cost Reduction
  • Supporting cost reduction activities to improve efficiency and reduce costs.
  1. Service Reviews
  • Supporting service reviews and ensuring that agreed service changes are managed through to delivery.

Requirements

  1. Service-Oriented Background
  • Service-oriented background within IT support processes.
  1. Project Management Experience
  • Project management experience, with a focus on delivering high-quality services.
  1. Senior Stakeholder Management
  • Senior stakeholder management experience, with the ability to communicate effectively with senior-level stakeholders.
  1. ITIL Certification
  • ITIL certification, with a strong understanding of IT service management principles.

About Us

Atlas Recruitment Group Limited is a leading recruitment agency specialising in the placement of professionals in the Aerospace and Defence sectors. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented Service Improvement Lead to join our team.