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Service Improvement Lead

1 month ago

Preston, Lancashire, United Kingdom BAE Systems Full time
Job Title: Service Improvement Lead

Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £42,000 - £48,000 dependent on experience

Key Responsibilities:

  • Manage an operational team of SMEs, responsible for advising on complex learning requirements, service governance, continuous improvement, change impact, and implementation.
  • Support the successful implementation of a new global learning management system into the team and other geographies, focusing on project readiness through change impact for both your team and key stakeholders.
  • Proactively facilitate key discussions with stakeholders to scope and schedule learning demand in advance of each calendar year for their respective business areas.
  • Undertake quarterly reviews with sector and functions to assess their learning position in respect to utilisation performance and new demand needs analysis.
  • Lead on the monthly reporting requirements for both internal and external customers, attending service reviews and informal stakeholder meetings.
  • Work with the teams to identify and resolve Service Incidents, ensuring improvements to the service are implemented and recorded in line with end-user feedback and continuous improvement opportunities.
  • Proactively manage team performance and adherence to SLAs through regular feedback and 121s and continuously invest time into the development planning activities for your team.
  • Ensure compliance with all internal functional and business policies, standards, and controls, and any relevant legislation, e.g. GDPR.

Requirements:

  • Management experience in a fast-paced operational environment supporting multiple customers across multiple systems.
  • Leadership skills with the ability to motivate a team to achieve SLAs, respond to complex learning requirements while maintaining strong stakeholder relationships.
  • Continuous Improvement, Impact Assessment, and Change Delivery experience.
  • The ability to collate and analyse data to aid decision-making and adherence to process and governance frameworks.

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work, and employee discounts - you may also be eligible for an annual incentive.

About the Team:

This is an excellent time to join the team, with there being an expansion and deployment of new systems, where you will be given the autonomy to deliver and put your stamp on delivering change. You will have exposure to a wide range of stakeholders in this role, evaluating the changing needs of our business partners. This role will also provide development/progression opportunities.

About BAE Systems:

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities, and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.