Talent and Learning Service Improvement Lead
3 weeks ago
Job Title: Talent and Learning Service Improvement Lead
Location: Preston
Job Summary:
We are seeking a highly skilled Talent and Learning Service Improvement Lead to join our team at BAE Systems. As a key member of our operational team, you will be responsible for advising on complex learning requirements, service governance, continuous improvement, change impact, and implementation.
Key Responsibilities:
- Manage an operational team of SMEs, responsible for advising on complex learning requirements, service governance, continuous improvement, change impact, and implementation.
- Support the successful implementation of a new global learning management system into the team and other geographies, focusing on project readiness through change impact for both your team and key stakeholders.
- Proactively facilitate key discussions with stakeholders to scope and schedule learning demand in advance of each calendar year for their respective business areas.
- Undertake quarterly reviews with sector and functions to assess their learning position in respect to utilisation performance and new demand needs analysis.
- Lead on the monthly reporting requirements for both internal and external customers, attending service reviews and informal stakeholder meetings.
- Work with the teams to identify and resolve Service Incidents, ensuring improvements to the service are implemented and recorded in line with end-user feedback and continuous improvement opportunities.
- Proactively manage team performance and adherence to SLAs through regular feedback and 121s and continuously invest time into the development planning activities for your team.
- Ensure compliance with all internal functional and business policies, standards, and controls, and any relevant legislation, e.g. GDPR.
Requirements:
- Management experience in a fast-paced operational environment supporting multiple customers across multiple systems.
- Leadership skills with the ability to motivate a team to achieve SLAs, respond to complex learning requirements while maintaining strong stakeholder relationships.
- Continuous Improvement, Impact Assessment, and Change Delivery experience.
- The ability to collate and analyse data to aid decision-making and adherence to process and governance frameworks.
BAE Systems:
We are a global defence, aerospace, and security company that delivers a wide range of products and services to customers in over 100 countries. We are committed to innovation, quality, and customer satisfaction.
How to Apply:
Please submit your application as early as possible. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
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