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Service Improvement Lead
2 months ago
Job Summary:
CBSbutler is seeking a highly skilled Service Improvement Lead to join our team. As a key member of our organization, you will be responsible for driving continuous service improvement initiatives that enhance the support of our AIR-ERP service.
Key Responsibilities:
- Develop and maintain a comprehensive service model and associated process documentation for the AIR ERP service.
- Coordinate and integrate support processes across associated service suppliers to ensure seamless delivery.
- Provide regular reporting and status updates to the management team on service improvement initiatives.
- Support cost reduction activities and ensure that agreed service changes are managed through to delivery.
- Collaborate with stakeholders to identify areas for improvement and develop strategies to address them.
Requirements:
- Proven experience in IT support processes and service-oriented environments.
- Strong project management skills with the ability to coordinate multiple initiatives.
- Excellent stakeholder management skills with the ability to communicate effectively with senior leaders.
Desirable Qualifications:
- Understanding of ITIL service management frameworks.
What We Offer:
CBSbutler offers a competitive benefits package, including a pension scheme, enhanced annual leave allowance, and a Company contributed Share Incentive Plan. You will also have access to additional benefits such as flexible working, an employee assistance program, Cycle2work, and employee discounts.
