Continuous Improvement Specialist
6 days ago
Service Improvement Lead
- Location: Hybrid
- Salary: £45,000 - £52,000 plus comprehensive benefits
Role Overview: Service Improvement Lead
- Oversee Continuous Service Improvement initiatives related to the AIR-ERP service.
- Maintain and enhance the AIR ERP service framework along with relevant process documentation.
- Coordinate and integrate support operations across various service providers.
- Deliver reporting and status updates to the management team as necessary.
- Assist in cost reduction initiatives.
- Facilitate service reviews and ensure that approved service modifications are executed effectively.
Required Skills and Experience: Service Improvement Lead
Essential Qualifications:
- Proven experience in IT Support Processes with a service-oriented background.
- Demonstrated Project Management expertise.
- Experience in managing Senior Stakeholders.
Preferred Qualifications:
- Familiarity with the ITIL service framework.
Benefits:
Enjoy a range of benefits including a competitive pension scheme, enhanced annual leave, and a Company-contributed Share Incentive Plan. Additional perks include flexible working arrangements, an employee assistance program, Cycle2work options, and employee discounts. You may also qualify for an annual incentive.
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