Regional Manager
2 weeks ago
As a Regional Manager at Safestore, you will play a crucial role in driving business growth and success in your assigned region. You will be responsible for leading a team of store managers and colleagues, developing and implementing regional plans to inspire and develop the team, and ensuring compliance to Safestore policies and procedures.
Key Responsibilities:- Empower colleagues through celebrating success and ensuring they have a voice and are able to bring their full, unique selves to work.
- Develop a culture of excellent customer service delivery across the region.
- Review the regional people plan each quarter to develop the capability of each store team to meet the challenges of each individual store and to achieve the performance targets agreed.
- Ensure all colleagues have regular progress and performance discussions with their line manager, establishing action plans to develop skills and behaviours in order to improve and measure progress.
- Work with the recruitment and L&D team to lead the recruitment of Store Managers, ensuring new recruits are welcomed and supported with a robust induction plan.
- Support and coach store managers to recruit store colleagues.
- Conduct monthly manager meetings to review the activities of the month, set the priorities of the region for the following month, and present the key successes and recognise performance of the best performing managers each month.
- Monitor the development of sales skills and coaching in the region using the call recording system.
- Ensure stores are completing bi-weekly competitor checks to highlight any significant changes.
- Work with the pricing team to optimise pricing and promotions for each store in the region.
- Develop a culture of simplicity in order to achieve efficiency.
- Review store audits thoroughly and agrees action plans with the Store Manager to ensure continued improvement.
- React quickly to resolve any compliance issues raised. Put in place the appropriate sanctions to deal with underperformers or misconduct.
- Delivering for our customers: Puts our internal and external customers at the heart of the work thereby keeping our business focused on what matters and takes pride in providing the right solution.
- Making things happen: Realises opportunities and drives for outputs with colleagues to achieve results and delivers in the right way.
- Changing for the better: Understands and champions change within the business thereby building organisational sustainability.
- Communicating: Communicates and engages clearly with individuals using appropriate technology so that people understand.
- Decision Making: Makes timely decisions using logic, analysis and experience so as to support business delivery.
- Coaching: Coaches individuals to develop and grow thereby strengthening our organisational capability.
- Managing performance: Manages individual and team performance appropriately so that they deliver to the standards required.
- Planning & prioritising: Identifies and focuses on work priorities and plans for the effective delivery of role accountabilities.
- Understanding the market: Keeps abreast of the local and national market conditions to inform business decision-making.
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