Front Desk Supervisor

2 weeks ago


Edinburgh, United Kingdom Balmoral Hotel Full time
Job Description

Job Title: Front Desk Manager

Job Summary:

We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Balmoral Hotel. As a Front Desk Manager, you will be responsible for providing exceptional customer service to our guests, managing the front desk operations, and leading a team of receptionists.

Key Responsibilities:

  • Manage and motivate the reception team to provide unrivaled guest service
  • Lead from the front, displaying exceptional ability to interact positively and professionally with guests
  • Thrive under pressure in a dynamic, fast-paced environment
  • Possess outstanding organisational skills, meeting targets and maximizing revenue via occupancy and up-selling rooms and facilities
  • Bring experience in a similar high-end hospitality role and be given the support to further develop your skills

Requirements:

  • Experience in a similar high-end hospitality role
  • Excellent customer service skills
  • Strong leadership and management skills
  • Ability to work under pressure in a fast-paced environment
  • Outstanding organisational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and reward for outstanding performance

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