Front Desk Supervisor

2 weeks ago

Edinburgh, Edinburgh, United Kingdom MHDV Full time

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Reception Manager at Malmaison. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable experience.

**Key Responsibilities**

  • Provide warm and welcoming service to all guests, ensuring that their needs are met and exceeded.
  • Manage the front desk and reception area, ensuring that it is always clean and well-maintained.
  • Supervise and support the reception team, providing guidance and training as needed.
  • Monitor and maintain accurate records of guest interactions and feedback.
  • Collaborate with other departments to ensure seamless communication and service delivery.

**What We Offer**

As a valued member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.

**Requirements**

  • Previous experience in a customer-facing role, preferably in a hospitality or service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.

**What We're Looking For**

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a strong work ethic, a positive attitude, and a desire to learn and grow, we would love to hear from you.

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