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Front Desk Associate

2 months ago

Edinburgh, Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Four Points by Sheraton Edinburgh Haymarket. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, handling check-ins, check-outs, and room assignments, as well as responding to guest inquiries and resolving any issues that may arise.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring that all information is accurate and up-to-date.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service delivery, supporting colleagues as needed to ensure the highest level of guest satisfaction.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring that all guests feel valued and respected.
Requirements
  • Customer Service: Excellent customer service skills, with the ability to understand and anticipate guest needs.
  • Product Knowledge: High level of product, service, and location knowledge to enhance the guest experience.
  • Communication: Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Technical Skills: Proficiency in Opera PMS and MARSHA systems, with the ability to learn and adapt to new technology.
  • Previous Experience: Previous work experience in hospitality, with a strong background in front office operations.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including exclusive employee discounts for Marriott and Cycas hotels.
  • Continuous Training: Opportunities for continuous paid training and development, to help you grow and succeed in your role.
  • Team Environment: A dynamic and supportive team environment, with a focus on teamwork and collaboration.