Front Desk Associate

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

We are seeking a skilled and enthusiastic Receptionist to join our team at Hotel Du Vin. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

The ideal candidate will have a natural charm and a passion for delivering outstanding service. You will be responsible for managing the front desk, handling guest queries, and maintaining a high level of professionalism at all times.

In addition to competitive rates of pay, we offer a range of benefits, including heavily discounted staff room rates, discounted friends and family room rates, and 35% off your bill when you dine in our Brasseries and Bistros.

We are committed to providing a supportive and inclusive work environment, and we actively encourage internal development and progression. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to all guests
  • Manage the front desk and handle guest queries
  • Maintain a high level of professionalism at all times
  • Work collaboratively with the team to achieve excellent service standards

What We Offer:

  • Competitive rates of pay
  • Heavily discounted staff room rates
  • Discounted friends and family room rates
  • 35% off your bill when you dine in our Brasseries and Bistros
  • Fully funded Apprenticeship programmes
  • High Street Discounts
  • Cycle to work scheme
  • Healthcare Cash Plans
  • Referral schemes
  • A decent uniform
  • Wellness & National Campaign Days Calendar
  • Wagestream
  • Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
  • We are a proud sponsor of The Brain Charity
  • Employee Assistance Programme

Our Sustainability Goals:

  • 100% of our electricity is generated using renewable energy
  • We recycle a minimum of 70% of the waste from our hotels
  • We have moved to a chemical free cleaning system in our bedrooms and public areas
  • We have an enzyme based eco-friendly system for our kitchens

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


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