EMEA Golf Customer Support Team Leader

3 days ago

Wokingham, Wokingham, United Kingdom Mizuno Corporation EMEA Full time
About the Role

Mizuno Corporation EMEA is seeking a highly skilled and experienced Golf Customer Support Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading and mentoring a team of customer support specialists to deliver exceptional customer experiences.

The ideal candidate will have a strong background in customer service, leadership, and team management. You will be responsible for coordinating team activities, providing guidance and training, handling complex customer issues, and continuously improving customer service processes.

Key Responsibilities

  • Lead and mentor a team of customer support specialists to deliver exceptional customer experiences
  • Coordinate team activities, provide guidance and training, and handle complex customer issues
  • Continuously improve customer service processes and procedures
  • Monitor and report on key customer service metrics

Requirements

  • Strong background in customer service, leadership, and team management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with customer service software and systems

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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