Customer Service Team Lead

9 hours ago

Wokingham, Wokingham, United Kingdom Mizuno Corporation EMEA Full time £36,500
Job Title: Customer Support Coordinator

Reporting to the Head of EMEA Golf, this role is responsible for leading the golf customer service team and ensuring outstanding customer experiences to both internal and external stakeholders.

Key Responsibilities:
  • Coordinate team activities, provide guidance and training, handle complex customer issues, and continuously improve customer service processes.
  • Lead, mentor, and supervise the customer service team to achieve service excellence.
  • Monitor and report on agreed key customer service metrics, and implement strategies to enhance service efficiency and customer satisfaction.
  • Develop and update customer service policies and procedures as required.
  • Coordinate with other departments to resolve product or service related issues, and communicate with customers via various channels to provide assistance.
  • Identify areas for improvement in customer service processes and implement changes, and stay informed about industry trends and best practices in customer service.
Benefits:
  • Performance-based bonus
  • Monday – Friday working hours
  • Pension scheme
  • Mizuno staff discount on a wide range of products
  • Leisure subsidy – contribution to your gym/golf membership
  • Employee Assistance Programme
  • Retail discount scheme
  • 33 days holiday including public holidays with additional days for long-serving staff members
Requirements:
  • Familiarity with Excel, Word, etc.
  • Experience in the golf or sporting goods industry is a plus.

Mizuno Corporation has a long history of developing products and services that contribute to society through the advancement of sporting goods and the promotion of sports. Our corporate philosophy is to contribute to society by developing sports products and promoting sports in general.

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