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Customer Support Team Lead

2 months ago

Wokingham, Wokingham, United Kingdom Mizuno Corporation EMEA Full time £36,500
{"title": "Customer Support Coordinator", "description": "Job Summary

As a Customer Support Coordinator at Mizuno Corporation EMEA, you will play a crucial role in leading the golf customer service team to deliver outstanding experiences to internal and external stakeholders.

Key Responsibilities
  • Coordinate team activities, provide guidance and training, and handle complex customer issues.
  • Lead, mentor, and supervise the customer service team to ensure adequate coverage and support to the business.
  • Conduct regular training sessions to improve team performance and conduct half-yearly team performance reviews.
  • Address and resolve escalated customer inquiries and complaints effectively.
  • Develop and maintain a strong understanding of Mizuno golf products and services within the team.
  • Monitor and report on agreed key customer service metrics and implement strategies to enhance service efficiency and customer satisfaction.
  • Coordinate with other departments to resolve product or service-related issues and communicate with customers via various channels to provide assistance.
  • Maintain accurate customer service records and databases.
  • Identify areas for improvement in customer service processes and implement changes.
  • Stay informed about industry trends and best practices in customer service and gather and analyze customer service feedback to inform service improvements.
What We Offer
  • Performance-based bonus
  • Monday – Friday working hours
  • Pension scheme
  • Mizuno staff discount on a wide range of products
  • Leisure subsidy – contribution to your gym/golf membership
  • Employee Assistance Programme
  • Retail discount scheme
  • 33 days holiday including public holidays with additional days for long-serving staff members
Requirements
  • Familiarity with Excel, Word, etc.
  • Experience in the golf or sporting goods industry is a plus.
About Us

Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that "we will contribute to society through the advancement of sporting goods and the promotion of sports".

We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.

Mizuno has long been the iron choice of better players worldwide – with multiple major winners and world #1s playing our equipment on their rise to prominence.

That legacy has been added to with 4 majors wins and numerous awards from the golfing media – most notably in the MyGolfSpy's 'Most Wanted' awards.

Through years of experience and our devotion to support our customers in achieving their best, we remain true to our

Corporate Philosophy:
'To contribute to society by developing sports products and promoting sports in general'.

The Mizuno EMEA Golf division has several local country offices

"}