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Customer Service Team Lead

2 months ago

Wokingham, Wokingham, United Kingdom Mulberry Recruitment Full time
Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our fast-growing team at Mulberry Recruitment. As a key member of our Client Services Management Team, you will be responsible for managing and supporting a Client Services Team in providing exceptional servicing to a portfolio of clients.

Key Responsibilities:
  • Manage and support a Client Services Team to deliver exceptional client service
  • Develop and implement processes to improve service standards and client satisfaction
  • Collaborate with the Client Services Management Team to achieve departmental goals and objectives
  • Provide technical support and guidance to team members
  • Develop and maintain constructive relationships with Sales Consultants, Clients, and Insurers at all levels
  • Manage workloads, delegate tasks, and provide training to team members
  • Be an escalation point for the team and provide support with client queries
Benefits:
  • Holiday entitlement of 26 days plus bank holidays
  • Career prospects and opportunities for professional development
  • Pensions scheme and 24-hour support for physical and mental wellbeing
  • 1 day paid volunteering day to give back to our communities
  • The Spotlight Awards, recognizing the brightest talent across our group

We offer a dynamic and supportive work environment, with opportunities for personal and professional growth. If you are a motivated and experienced Customer Service Manager looking for a new challenge, please apply today.