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Customer Service Professional

4 weeks ago

Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time
About Wokingham Borough Council

At Wokingham Borough Council, we strive to deliver exceptional services to our residents. Our team is dedicated to making a positive impact in the community, and we're seeking a talented Customer Services Officer to join us.

About the Role

This full-time position offers an exciting opportunity for a customer-focused professional to make a difference in our community. As a Customer Services Officer, you will be responsible for assisting, signposting, and resolving a wide range of enquiries from residents, ensuring that every interaction is a positive experience.

Key Responsibilities
  • Deal with enquiries received via phone, email, webchat, or in-person at our Shute End office
  • Provide excellent customer service, striving to continually improve resident satisfaction
  • Listen actively, extract, and assess important information to provide accurate responses
  • Multitask in a fast-paced environment, prioritizing tasks effectively
Requirements
  • A strong customer service ethos, with a commitment to delivering exceptional results
  • Excellent communication and IT skills, with the ability to work independently and as part of a team
  • The ability to multitask, manage multiple priorities, and work under pressure
  • A desire to continuously improve skills, knowledge, and experience
What We Offer
  • Comprehensive training to support your development and growth
  • A well-supported team environment, with opportunities for collaboration and learning
  • A good work-life balance through hybrid working arrangements (after initial training)
Salary and Benefits

We offer a competitive salary (£25,000 - £30,000 per annum, depending on experience) and a range of benefits, including comprehensive training, pension scheme, and access to employee wellbeing initiatives. This is an excellent opportunity for career progression in customer services, with a starting salary based on the local market rate.