Customer Service Assistant

7 hours ago


Wokingham, Wokingham, United Kingdom Squire's Garden Centres Full time

Job Title: Customer Service Assistant

About the Role

We are seeking a highly motivated and friendly individual to join our Front of House team as a Customer Service Assistant.

Key Responsibilities:

  • To provide exceptional customer service by greeting customers warmly and offering assistance when needed.
  • To respond promptly and professionally to customer queries and concerns.
  • To maintain high standards of hygiene and housekeeping in accordance with company guidelines.

Main Requirements:

  • A friendly and approachable manner.
  • Excellent interpersonal skills.
  • A willingness to learn and grow with the team.

Working Conditions:

The typical working hours for this role are Tuesday, Wednesday, Thursday and alternate Saturday, Sunday from 10:30 to 14:30.

Salary: £18,000 - £22,000 per annum

Benefits:

  • Employee Discount: Enjoy 50% off in restaurants and 20% in garden centres on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
  • Holiday: Start with 5.6 weeks of holiday on joining, increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
  • Bonus: Receive a non-contractual bonus at Christmas based on company profit in any financial year.
  • Pension: Access to a defined contribution pension plan for new employees.
  • Attendance: After one year's service, earn an additional day of holiday (pro-rata) for 100% attendance.
  • M.A.D Scheme: A reward programme for team members providing outstanding customer service.
  • Learning & Development: Opportunities to enhance and develop your skills.
  • Birthday: Leave work early on your birthday if it falls on your contracted day after 6 months service; receive a £25 Squires gift voucher after 2 years service (pro-rata for less than 40 hours).
  • Cycle2work scheme: Save on new cycling equipment after 1 year's service.
  • Child's first day at school: Come in late and go home early on your child's first day after 1 year's service.
  • RHS Membership or Tree/Shrub: Choose either one tree or shrub to plant each year up to the value of £50 or £50 towards RHS annual membership after 1 year's service.
  • Employee Assistance Programme (EAP): Access to wellbeing resources after 2 years service.
  • Retirement: Reduced contracted hours by a fifth but same pay for final 3 months after 15 years service.
  • Free Parking: Available in designated parking areas for all employees.


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