Customer Service Assistant

19 hours ago


Wokingham, Wokingham, United Kingdom John Lewis Partnership Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Night Replenishment Supermarket Assistant. As a key member of our store operations team, you will be responsible for ensuring the shop floor is stocked and ready for customers at all times.

Your primary focus will be on maintaining exceptional customer service standards while working effectively with colleagues to achieve store goals. You will be expected to be proactive in your approach, identifying opportunities to improve processes and contribute to the success of the team.

The ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate a strong commitment to delivering high-quality results in a fast-paced environment.

Key Responsibilities:
  • Restock shelves and displays to maintain a visually appealing store environment
  • Provide outstanding customer service, responding promptly to queries and resolving issues efficiently
  • Work collaboratively with colleagues to achieve sales targets and operational objectives
  • Contribute to the maintenance of a clean and safe store environment
Requirements:
  • Age 18 or over (due to working time regulations)
  • Ability to work flexible hours, including evenings and weekends
  • Basic numeracy and literacy skills
  • Excellent communication and interpersonal skills
What We Offer:

We offer a competitive hourly rate of £11.55, plus a shift premium for hours worked between 22:00 and 06:00. Additionally, you will receive a range of benefits, including staff discounts, subsidised food, and access to exclusive Partnership hotels.



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