Customer Experience Champions

5 days ago


Wokingham, Wokingham, United Kingdom First Rail Full time

About First Rail

First Rail is a leading rail operator in the UK, connecting people and communities across South West London, southern counties of England, and the Isle of Wight. We operate over 1,500 services each weekday, employing more than 5,000 people.

We are committed to providing easy and convenient mobility, bringing people together to get the most out of life. Our team works hard to reduce our impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

Job Summary

We are seeking highly motivated Customer Experience Champions to join our stations team. As a key representative of First Rail, you will be responsible for delivering exceptional customer service, ensuring a positive experience for all passengers.

Key Responsibilities

  • Promoting First Rail's services and facilities to customers
  • Assisting customers with ticket purchases and providing travel information
  • Maintaining high standards of customer service and ensuring a safe and clean environment within the station
  • Providing support to colleagues and contributing to a positive team dynamic

Benefits

We offer a competitive salary package, including:

  • A starting salary of £27,056 per annum (pro rata), plus a regional allowance
  • The opportunity to earn up to £32,000 per annum, depending on performance and overtime
  • Free duty and leisure travel on First Rail services for employees and their families
  • A comprehensive training program, including development opportunities and career progression

About the Role

This is a full-time role, working 37 hours per week over 5 days, including early, late, and weekend shifts. You will be required to work flexibly, including rest days and occasional overtime. If you are passionate about delivering exceptional customer service and have a strong commitment to teamwork, we encourage you to apply for this exciting opportunity.



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