Customer Service and Maintenance Coordinator

4 days ago


Wokingham, Wokingham, United Kingdom Group 1 Automotive Full time
Join Our Team

We are looking for a skilled and customer-focused Service Advisor to join our team at Group 1 Automotive. As a Service Advisor, you will play a vital role in delivering exceptional customer experiences, promoting additional services, and working collaboratively with colleagues.

About the Role:

This role requires a strong focus on customer satisfaction, excellent communication skills, and the ability to work under pressure. The ideal candidate will have previous experience in a target-driven role, demonstrating the ability to meet goals and achieve targets.

Responsibilities:
  • Engage customers professionally throughout their interaction with our service department.
  • Keep customers informed about the status of their vehicle repairs or maintenance.
  • Promote additional services or repairs based on Technician recommendations.
  • Schedule vehicles for appointments efficiently and accurately.
  • Conduct pre-appointment customer calls to confirm bookings.
Requirements:
  • Excellent communication skills to effectively engage with customers and colleagues.
  • Demonstrated experience in delivering exceptional customer service.
  • Ability to identify customer needs and opportunities for upselling.
  • Strong time management skills and ability to work under pressure.
  • A valid UK driving license is required.
Benefits and Estimated Salary:

As a member of our team, you will enjoy an attractive package of benefits, including enhanced holiday allowance, paid day off for your birthday, and numerous training opportunities. The estimated salary for this role is £28,000 - £32,000 per annum, dependent on experience.



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