Customer Service Representative
1 week ago
Job Summary
We are seeking a highly skilled and enthusiastic Customer Services Officer to join our team at Wokingham Borough Council. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and delivering a high standard of service across the Borough.
Key Responsibilities
- Provide excellent customer service to residents, responding to enquiries via phone, email, webchat, or in person.
- Assist and signpost residents to relevant Council services, resolving a wide variety of enquiries.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Continuously improve customer experience by identifying areas for improvement and implementing changes.
Requirements
- Excellent communication and interpersonal skills.
- Ability to listen, extract, and assess important information.
- Strong customer service ethos, striving to continually improve customer experience.
- Can-do, confident attitude, with a strong work ethic and ability to deliver on promises.
- Desire to improve skills, knowledge, and experience.
What We Offer
- Comprehensive training and development opportunities.
- Opportunity to work in a fast-paced and dynamic environment.
- Good work-life balance through hybrid working arrangements.
This is an excellent opportunity for a customer-focused professional to join our team and make a real difference to the lives of our residents.
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