Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer services team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Respond to customer enquiries via phone, email, webchat, and in-person at our Wokingham office
- Assist and signpost customers to relevant Council services and information
- Resolve customer complaints and issues in a fair and efficient manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Excellent communication and interpersonal skills
- Ability to listen, extract, and assess important information
- Strong customer service ethos and commitment to delivering exceptional service
- Ability to work in a fast-paced and busy environment
- Desire to improve skills, knowledge, and experience
- Comprehensive training and development opportunities
- Supportive team environment and opportunities for career progression
- Hybrid working arrangement after initial training
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a customer-focused professional with excellent communication skills and a passion for delivering exceptional service, we would love to hear from you.
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