Customer Service Representative

9 hours ago

Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time
Customer Service Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer enquiries via phone, email, webchat, and in-person at our Wokingham office
  • Assist and signpost customers to relevant Council services and information
  • Resolve customer complaints and issues in a fair and efficient manner
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to listen, extract, and assess important information
  • Strong customer service ethos and commitment to delivering high-quality service
  • Ability to work in a fast-paced and busy environment
  • Desire to improve skills, knowledge, and experience
What We Offer:
  • Comprehensive training and development opportunities
  • Supportive team environment and opportunities for career progression
  • Hybrid working arrangement after initial training

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a customer-focused professional with excellent communication skills and a passion for delivering exceptional service, we would love to hear from you.

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