Customer Service Agent

2 days ago


Wokingham, Wokingham, United Kingdom The Midcounties Co-Operative Full time

Job Summary:

We're seeking a highly skilled Customer Service Agent - Postal Operations to join our team at The Midcounties Co-operative. As a key member of our postal operations team, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our post office services.

Key Responsibilities:

  • Deliver excellent customer service and respond to customer inquiries
  • Process mail and manage cash transactions
  • Use computer systems to complete tasks efficiently
  • Maintain accurate records and perform regular compliance checks
  • Adhere to company policies and procedures

Requirements:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • Ability to work accurately and efficiently under pressure
  • Cash handling experience is desirable

Benefits:

  • Ongoing training and development opportunities
  • A competitive salary package (£25,000 - £30,000 per annum)
  • A collaborative and supportive work environment


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