Customer Service Agent
2 days ago
Job Summary:
We're seeking a highly skilled Customer Service Agent - Postal Operations to join our team at The Midcounties Co-operative. As a key member of our postal operations team, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our post office services.
Key Responsibilities:
- Deliver excellent customer service and respond to customer inquiries
- Process mail and manage cash transactions
- Use computer systems to complete tasks efficiently
- Maintain accurate records and perform regular compliance checks
- Adhere to company policies and procedures
Requirements:
- Excellent communication and interpersonal skills
- A passion for delivering exceptional customer service
- Ability to work accurately and efficiently under pressure
- Cash handling experience is desirable
Benefits:
- Ongoing training and development opportunities
- A competitive salary package (£25,000 - £30,000 per annum)
- A collaborative and supportive work environment
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