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Customer Support Team Lead
2 months ago
Reporting to the Head of EMEA Golf, this role is responsible for leading the golf customer service team and ensuring outstanding customer experiences to both internal and external stakeholders.
Key Responsibilities:- Coordinate team activities, provide guidance and training, handle complex customer issues, and continuously improve customer service processes.
- Lead, mentor, and supervise the customer service team to achieve high-quality customer interactions.
- Monitor and report on agreed key customer service metrics, and implement strategies to enhance service efficiency and customer satisfaction.
- Develop and update customer service policies and procedures as required, and coordinate with other departments to resolve product or service related issues.
- Communicate with customers via various channels to provide assistance, and maintain accurate customer service records and databases.
- Familiarity with Excel, Word, and other office software.
- Experience in the golf or sporting goods industry is a plus.
- Performance-based bonus.
- Monday – Friday working hours.
- Pension scheme.
- Mizuno staff discount on a wide range of products.
- Leisure subsidy – contribution to your gym/golf membership.
- Employee Assistance Programme.
- Retail discount scheme.
- 33 days holiday including public holidays with additional days for long-serving staff members.
Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that "we will contribute to society through the advancement of sporting goods and the promotion of sports".
We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.
Mizuno has long been the iron choice of better players worldwide - with multiple major winners and world #1s playing our equipment on their rise to prominence.
That legacy has been added to with 4 majors wins and numerous awards from the golfing media – most notably in the MyGolfSpy's 'Most Wanted' awards.
Through years of experience and our devotion to support our customers in achieving their best, we remain true to our Corporate Philosophy: 'To contribute to society by developing sports products and promoting sports in general'.
