EMEA Golf Customer Support Team Leader

4 days ago

Wokingham, Wokingham, United Kingdom Mizuno Corporation EMEA Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our EMEA Golf division. As a key member of our team, you will be responsible for leading the customer service team and ensuring outstanding customer experiences to both internal and external stakeholders.

Key Responsibilities
  • Lead, mentor, and supervise the customer service team to ensure excellent customer service delivery.
  • Coordinate team activities, provide guidance and training, and handle complex customer issues.
  • Develop and maintain a strong understanding of Mizuno golf products and services within the team.
  • Monitor and report on agreed key customer service metrics and implement strategies to enhance service efficiency and customer satisfaction.
  • Develop and update customer service policies and procedures as required.
The Benefits
  • Salary: £36,500 per year
  • Performance-based bonus
  • 35 hour working week
  • Monday – Friday working hours
  • Pension scheme
  • Mizuno staff discount on a wide range of products
  • Leisure subsidy – contribution to your gym/golf membership
  • Employee Assistance Programme
  • Retail discount scheme
  • 33 days holiday including public holidays with additional days for long-serving staff members
About the Company

Mizuno Corporation has been a leading manufacturer of high-quality sports equipment for over 100 years. Our EMEA Golf division is committed to providing exceptional customer service and support to our customers. We are a dynamic and innovative company that values teamwork, collaboration, and continuous improvement.

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