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EMEA Golf Customer Support Team Leader

2 months ago

Wokingham, Wokingham, United Kingdom Mizuno Corporation EMEA Full time

{"h1": "Job Title: EMEA Golf Customer Support Team Leader", "h2": "Job Summary", "p": "We are seeking a highly skilled and experienced EMEA Golf Customer Support Team Leader to join our team at Mizuno Corporation EMEA. As a key member of our customer support team, you will be responsible for leading and mentoring a team of customer support specialists, ensuring outstanding customer experiences, and driving continuous improvement in customer service processes.", "h2": "Key Responsibilities", "ul": [{"li": "Lead and mentor a team of customer support specialists to ensure excellent customer experiences"}, {"li": "Coordinate team activities, provide guidance and training, and handle complex customer issues"}, {"li": "Monitor and report on key customer service metrics, implement strategies to enhance service efficiency and customer satisfaction"}, {"li": "Develop and update customer service policies and procedures as required"}], "h2": "Requirements", "ul": [{"li": "Strong leadership, teamwork, and collaboration skills"}, {"li": "Excellent written and verbal communication skills"}, {"li": "Excellent organizational skills with attention to detail"}, {"li": "Proactive problem solver with a continuous improvement mindset"}, {"li": "Familiarity with Excel, Word, and other Microsoft Office tools"}, {"li": "Experience in the golf or sporting goods industry is a plus"}], "h2": "About Us", "p": "Mizuno Corporation has been a leading manufacturer of high-quality sporting goods for over 100 years. Our mission is to contribute to society through the advancement of sporting goods and the promotion of sports. We are committed to providing exceptional customer service and support to our customers and partners.", "h2": "What We Offer", "ul": [{"li": "Competitive salary and performance-based bonus"}, {"li": "35 hour working week and Monday to Friday working hours"}, {"li": "Pension scheme and employee assistance program"}, {"li": "Mizuno staff discount on a wide range of products"}, {"li": "Leisure subsidy and retail discount scheme"}, {"li": "33 days holiday including public holidays with additional days for long-serving staff members"}]}