Customer Relations Support Coordinator

7 days ago


Wokingham, Wokingham, United Kingdom Mizuno Corporation EMEA Full time

About the Role

We are seeking a highly skilled and experienced Customer Relations Support Coordinator to join our team at Mizuno Corporation EMEA. As a key member of our golf customer service team, you will be responsible for ensuring outstanding customer experiences to both internal and external stakeholders.

Key Responsibilities

  • Lead and mentor the customer service team to achieve exceptional customer satisfaction and loyalty
  • Coordinate team activities, provide guidance and training, and handle complex customer issues
  • Develop and maintain a strong understanding of Mizuno golf products and services within the team
  • Monitor and report on key customer service metrics, and implement strategies to enhance service efficiency and customer satisfaction

Requirements

  • Proactive problem solver with a continuous improvement mindset
  • Familiarity with Excel, Word, and other Microsoft Office tools
  • Experience in the golf or sporting goods industry is a plus

About Us

Mizuno Corporation has a rich history of developing high-quality sports products and promoting sports globally. Our EMEA Golf division is committed to delivering exceptional customer experiences and driving business growth. If you are a motivated and customer-focused individual with a passion for golf, we encourage you to apply for this exciting opportunity.

What We Offer

  • Competitive salary and performance-based bonus
  • 35 hour working week and Monday – Friday working hours
  • Pension scheme and employee assistance program
  • Leisure subsidy and retail discount scheme
  • 33 days holiday including public holidays


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