Head of Events Coordinator

4 weeks ago

Saint Andrews, Fife, United Kingdom Accor Full time

As a key member of our team, you will be responsible for effectively managing and facilitating all corporate & social events while exceeding financial goals and customer expectations. This role requires a dynamic and results-driven individual who can establish productive relationships with meeting planners, plan and coordinate conventions, and consistently perform standards of service.

Key Responsibilities:

  • Establishing productive relationships with meeting planners through the planning and implementation of programs.
  • Planning, organising and coordinating the assigned conventions, to include all food and beverage, meeting room set up, recreational activities, and to ensure proper billing is maintained.
  • Consistently performing standards of service, interacting with guests/clients and all hotel employees in a professional, gracious and friendly manner.
  • Guiding clients by making suggestions regarding all aspects of event to ensure all guests expectations are met and profitable margins are in place.
  • Maintaining a working knowledge of the operation and service capabilities of all other hotel departments and facilities as they relate to the service of conventions.
  • Preparing and submitting required reports in a timely manner.
  • Establishing goals and targets for Events & Event Sales Colleagues with the Director of Sales & Marketing.
  • Working closely with all enquiries to ensure Sales Standards are met consistently.
  • Ensuring timely turnaround of contract process is met.
  • Lead daily, weekly and monthly meetings as required.
  • Participating in department head meetings.
  • Practicing effective revenue/yield management to include wise negotiation of Meeting room space and effective price negotiation.
  • Maintaining effective communication within department, be responsive to training and instruction and appraise management of any concerns, suggestions and ideas.
  • Providing hotel departments with thorough information on all banquet events to ensure high levels of service and guest satisfaction.
  • Follow through with information distributed (BEO's, Resumes, Group Cover Sheets) to operational departments to ensure that it is understood and able to be carried out in a manner which the meeting planner expects.
  • Daily review of all banquet checks with each planner to confirm that all billing was done in accord to actual requirements.
  • Serve as a liaison with the meeting planner and operational staff, to communicate any changes or needs that may spontaneously arise while program is occurring.
  • After the conclusion of event, working with the accounting department to guarantee a detailed and complete final bill is sent to client.
  • Strategically and diplomatically deal with any challenges that may arise and suggest alternatives and solutions to those opportunities.

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