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Luxury Experience Coordinator

1 month ago

Saint Andrews, Fife, United Kingdom Accor Full time

Company Overview


Fairmont St. Andrews is one of Scotland's most iconic luxury hotels and resorts, situated in the heart of golfing excellence.



Salary: £35,000 - £45,000 per annum (dependent on experience)



Job Description


A key opportunity has arisen for a Concierge Supervisor to join our team at Fairmont St Andrews. We are seeking an exceptional individual who can deliver unparalleled guest experiences, ensuring seamless interactions and exceeding expectations.



Responsibilities



  • Provide a permanent presence in the hotel lobby, fostering a warm welcome and creating a lasting impression for guests.
  • Develop extensive knowledge of local attractions, businesses, and events to cater to both leisure and business travellers.
  • Coordinate the duties of hall porters, ensuring efficient luggage delivery, collection, storage, and valet parking services.
  • Train and develop staff members to maintain high standards.
  • Maintain awareness of group and VIP arrivals, as well as short-term business trends.
  • Organise tour bookings, golf arrangements, and restaurant reservations to enhance guest experiences.
  • Operate as a travel information centre, booking airline tickets, car arrangements, taxis, and advising on transport routes to facilitate guest travel needs.
  • Coordinate and oversee parking arrangements for guests' vehicles.
  • Assume management duties when the Concierge Manager is unavailable.


Qualifications



  • Prior experience in a luxury hotel setting is preferred.
  • Supervisory experience is essential.
  • Eligibility to work in the UK is mandatory.


Benefits



  • Employee benefit card offering discounted rates worldwide across Accor properties.
  • Discounted food and beverage, golf, and spa services on property.
  • Growth opportunities and on-the-job training.
  • Regular social events.


Additional Information


Fairmont St Andrews offers a unique blend of Scottish hospitality and international flair. As a valued member of our team, you will have access to exclusive benefits and growth opportunities within Accor.