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Customer Experience Coordinator

1 month ago

Saint Andrews, Fife, United Kingdom Greene King Full time
Deliver Exceptional Experiences

We're looking for a dedicated Customer Experience Coordinator to join our team at Greene King pubs. As a key member of our customer service team, you'll be responsible for ensuring that every customer has an unforgettable experience in our bars.

You'll work closely with our management team to drive sales growth, manage customer feedback, and maintain high standards of customer service. A competitive salary of £22,000 - £28,000 per annum is on offer, depending on experience. Additional benefits include:

  • Discounts on food and drinks for yourself and your loved ones
  • Access to exclusive retail discounts
  • A wage stream facility to access your wages before payday

Your key responsibilities will be:

  • Providing exceptional customer service and responding to customer feedback
  • Working closely with our management team to drive sales growth and achieve business objectives
  • Maintaining a safe, legal, and clean environment for customers and staff

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A keen eye for detail and ability to multitask
  • A positive attitude and a passion for delivering great customer experiences