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Key Hotel Operations Manager

1 month ago

London, Greater London, United Kingdom art'otel Full time

We are seeking a skilled and experienced Key Hotel Operations Manager to join our team at art'otel Hoxton. This is a unique opportunity to lead the Night Reception team and take responsibility for ensuring exceptional guest experiences.

Salary: Highly competitive salary ranging from £45,000 to £65,000 per annum, depending on experience, plus excellent benefits.

Job Description:

The Key Hotel Operations Manager will be responsible for leading the Night Reception team and ensuring that all aspects of hotel operations run smoothly during night hours. This includes managing front office operations, overseeing health, safety, security, licensing, and fire protocols, and maintaining positive relationships with guests, employees, and other departments.

Requirements:

  • Demonstrated leadership skills and experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills

Benefits:

  • Heavily discounted hotel rates in Europe
  • F&B discounts at our restaurants and bars
  • 30 days of holiday per year, including bank holidays
  • Two free meals per day
  • Access to 40% of pay before payday through Wagestream
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
  • Free dry cleaning for work uniform
  • Annual Staff parties and events

About Us:

At art'otel Hoxton, we aim to inspire guests to be creative and discover the arts by providing sensational service and enriching their knowledge. We believe in empowering our employees to excel and provide an inspiring service culture through briefings, team meetings, and coaching.