Senior Guest Service Manager
3 weeks ago
About the Job:
Kennedy Business Services Ltd is delighted to be working alongside a prestigious new hotel development in Belfast to recruit for a Senior Guest Service Manager. This is an outstanding opportunity to join an exciting project and contribute to the success of a first-class hospitality experience.
Your Responsibilities:
- Oversee all Front of House operations, ensuring the highest standards of guest service and satisfaction.
- Maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests.
- Manage staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.
About You:
- You have proven experience as a Front of House or Front Office Manager, preferably within a luxury or high-volume hotel setting.
- You possess exceptional leadership and interpersonal skills, with the ability to mentor and motivate a diverse team.
- You have strong organisational and problem-solving abilities, with a proactive and guest-focused approach.
Our Benefits:
- A competitive salary based on experience: £45,000 - £65,000 per annum.
- Annual leave entitlement that increases with service.
- Pension contributions matched by the company, with higher rates after one year.
- Healthcare and wellness benefits for managers after six months.
-
Guest Services Director
3 weeks ago
Belfast, United Kingdom Miller Group Global Limited Full timeJob Title: Guest Services DirectorWe are seeking an experienced and accomplished Guest Services Director to join our team at Miller Group Global Limited. As a senior member of our hotel management team, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and leading our front desk operations.About the Role:Develop...
-
Guest Services Supervisor
4 weeks ago
Belfast, United Kingdom Miller Group Global Limited Full timeJob Role: Guest Services SupervisorMiller Group Global Limited is seeking a highly motivated Guest Services Supervisor to join our hotel management team. The successful candidate will have a passion for delivering exceptional guest services and a proven track record in hotel operations. As a key member of our team, you will be responsible for supervising the...
-
Guest Services Supervisor
3 weeks ago
Belfast, United Kingdom Miller Group Global Limited Full timeJob Overview:Miller Group Global Limited is seeking a seasoned Hotel Operations Manager to lead the Front Office department and drive exceptional guest experiences. As a key member of our team, you will be responsible for developing and implementing effective strategies to improve guest satisfaction, leading the Front Office team to achieve exceptional...
-
Guest Service Manager
4 weeks ago
Belfast, United Kingdom Miller Group Global Limited Full timeAbout the Role:The Miller Group Global Limited is seeking a highly skilled and motivated Front of House Manager to join our team. As a key member of the hotel's management team, you will be responsible for leading the Front Office Department and ensuring that all guest interactions are handled with the utmost professionalism and courtesy.The ideal candidate...
-
Guest Service Director
3 weeks ago
Belfast, United Kingdom Kennedy Business Services Ltd Full timeGuest Service DirectorIn this pivotal leadership role, you will be responsible for overseeing all Front of House operations to ensure the highest standards of guest service and satisfaction in our new hotel development opening in Belfast. As a key member of our team, you will work closely with the Rooms Division and other departments to ensure seamless...
-
Hotel Guest Services Representative
4 weeks ago
Belfast, United Kingdom Dalata Hotel Group Full timeJoin Our Team as a Customer Service ProfessionalWe are looking for a friendly and professional individual to join our team as a Receptionist at Maldron Hotel Belfast City. As a key member of our front office team, you will play a vital role in ensuring that our guests have an exceptional experience from arrival to departure.About the JobThe Receptionist will...
-
Guest Services Host
7 months ago
Belfast, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Guest Services Host
7 months ago
Belfast, United Kingdom Portico Full timeCompany Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Hotel Guest Services Coordinator
4 weeks ago
Belfast, United Kingdom Dalata Hotel Group Full timeJob SummaryWe are seeking a skilled and enthusiastic Receptionist to join our team at Maldron Hotel Belfast City. In this role, you will be responsible for delivering exceptional customer service and creating a positive experience for our guests.About the JobThe Receptionist will play a key role in maintaining the high standards of our hotel, ensuring that...
-
Luxury Hotel Guest Services Coordinator
4 weeks ago
Belfast, United Kingdom Titanic Hotel Belfast Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Titanic Hotel Belfast. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, while ensuring that all front desk operations run smoothly and efficiently. Your primary responsibilities will...
-
Guest Service Agent
1 week ago
Belfast, United Kingdom Warren Collection Full time**Responsibilities**: - Open the store on time. - Greet and make eye contact with customers as they enter the store. - Deliver exceptional customer service to every customer. - Answer questions about products and services. - Record and report customer concerns. - Monitor the inventory of merchandise. - Provide quick access to guest service agents for...
-
Ibis City Centre
1 week ago
Belfast, United Kingdom Andras Hotels Full time**About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...
-
Ibis City Centre
7 months ago
Belfast, United Kingdom Andras Hotels Full time**About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...
-
Guest Experience Director
3 weeks ago
Belfast, United Kingdom CPL Full timeThe Moxys Belfast team is looking for a skilled Guest Experience Director to join our dynamic leadership team. As a key player in shaping the guest journey, you will be responsible for delivering exceptional service and creating unforgettable moments for our guests.Responsibilities: Lead and manage the Front Office team to ensure seamless service...
-
Ibis Queens Quarter
7 months ago
Belfast, United Kingdom Andras Hotels Full time**About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...
-
Ibis City Centre
7 months ago
Belfast, United Kingdom Andras Hotels Full time**About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...
-
Holiday Inn Express
7 months ago
Belfast, United Kingdom Andras Hotels Full time**About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...
-
Guest Experience and Service Excellence
3 weeks ago
Belfast, United Kingdom Kennedy Business Services Ltd Full timeJob Opportunity: A highly sought-after Front of House Management position has become available at a prestigious new hotel development in Belfast. This exciting opportunity offers a competitive salary, annual leave entitlement, and pension contributions matched by the company. The successful candidate will be responsible for leading a team of staff, ensuring...
-
Ibis City Centre
7 months ago
Belfast, United Kingdom Andras Hotels Full time**About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...
-
Guest Experience Lead
3 weeks ago
Belfast, United Kingdom Miller Group Global Limited Full timeAbout the Role: Guest Experience LeadCompany Overview:Mitchell Group Global Limited is committed to delivering exceptional guest experiences through our dedication to quality service.Salary: £31,000.00-£35,000.00 per yearThe Guest Experience Lead will play a pivotal role in shaping the overall guest experience by overseeing the front office team and...