Guest Services Supervisor
5 days ago
Miller Group Global Limited is seeking a highly motivated Guest Services Supervisor to join our hotel management team. The successful candidate will have a passion for delivering exceptional guest services and a proven track record in hotel operations. As a key member of our team, you will be responsible for supervising the front office team and ensuring the smooth operation of our hotel.
Main Responsibilities:
- Supervise and coordinate front office operations, including check-in/check-out procedures;
- Manage and train front desk staff to deliver outstanding guest services;
- Handle guest inquiries, complaints, and requests with professionalism and efficiency;
- Collaborate with other departments to enhance the overall guest experience;
- Monitor occupancy rates and assist in managing reservations effectively;
Requirements:
- Previous experience in hotel management or guest services;
- Strong knowledge of hospitality industry standards and practices;
- Excellent communication and leadership skills;
- Ability to work under pressure while maintaining a positive attitude;
- Strong organizational skills with attention to detail;
Salary: £31,000 - £35,000 per year
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